“Don’t they understand that we have to take care of our members? They are why we have jobs!”

The concept is so simple – without members, associations would not exist. And for that matter, I would not have a job…but why is it so hard for some associations and businesses to get this basic function down right? Does anyone besides membership really care and nurture member relationships?

Are we educating and training new employees on what are the basics of member care?

Does every department “get …

Have you ever found yourself realizing something that should have dawned on you before, but it never did?

That happened to me today as I was walking through the halls of the office and it was shockingly simple…but it never dawned on me before.

I realized that I love online communities and I have for more than 10 years. You say, “Come on Christine – don’t talk crazy talk!” That’s impossible there were no online communities 10 years ago!

But it’s true!

I’ve been participating in online communities starting in 1999 when I …

*Full disclosure right now – my dog, Hippo, is spoiled. Enough said…please continue reading.As a dog owner who travels a bit for work and pleasure, the decision on where to board your pet while away is a big one. For me, and Hippo, it has a lot to do with the environment the dog will be in while I’m away – how much play time is there with other dogs, will they give medicine each day, will they bathe the dog before I get home – that kind of thing.
So …